This text is drafted pursuant to Bulgarian law and represents the General Terms and Conditions of the distance sales contract between SLOVA – SATRIA LOVING ARTS EOOD, a commercial company registered in the Commercial Register and the Register of Legal Entities at the Registry Agency of the Republic of Bulgaria with UIC 208257326, with its registered office and business address: Republic of Bulgaria, Sofia Municipality, city of Sofia, postal code 1113, Izgrev District, Iztok Residential District, 11 Taras Shevchenko Street, floor 1, apartment 1, email address: satria@slova.xyz ("SLovA"), on the one hand, and the person who has agreed to these General Terms and Conditions (hereinafter referred to as the "User") on the other hand, in connection with the ordering and purchase of goods and services offered through the website www.slova.xyz (the "Website"), as well as the terms and conditions for using the other features available through the Website. The website www.slova.xyz is developed and administered by SLova.

In compliance with the legal requirements for providing preliminary information SLOVA – SATRIA LOVING ARTS EOOD provides these General Terms and Conditions and the User Privacy and Cookie Policy available to users in an accessible manner. In compliance with the requirements of the law regarding contracts concluded remotely by electronic means, SLOVA–SATRIA LOVING ARTS EOOD provides users with all the necessary information in advance, within a sufficient period of time to make an informed decision and, accordingly, to conclude a contract.

Definitions

"User" means any natural person who acquires goods or uses services that are not intended for commercial or professional activities, and any natural person who, as a party to a contract governed by the Provision of Digital Content and Digital Services and the Sale of Goods Act, acts outside the scope of their commercial or professional activity, craft, or profession. The wording is within the meaning of the Provision of Digital Content and Digital Services and the Sale of Goods Act.

"Supplier" means any natural or legal person in the supply chain of goods who, by way of business, transfers ownership or establishes or transfers other rights in goods to another supplier or trader, or who concludes a contract with a user in the public or private sector.

"Goods" means: (a) any tangible movable item; goods also include water, gas, and electricity when offered for sale in a limited volume or in a specified quantity; b) any movable tangible item that contains digital content or a digital service or is interlinked with digital content or a digital service in such a way that the absence of the digital content or digital service would prevent the goods from performing their functions ("goods containing digital elements"). The wording is within the meaning of the Provision of Digital Content and Digital Services and the Sale of Goods Act.

"Service" means any activity performed independently, intended for another person and not primarily involving the transfer of ownership of goods.

"Selling/Purchase Price" means the final price per unit or for a specified quantity of goods or services, including all taxes and fees.

"Commercial Practice" means any act, omission, conduct, commercial initiative, or commercial communication, including advertising and marketing, by a trader to a user, which is directly related to the promotion, sale, or supply of goods or the provision of services to users.

"Sales Contract" means any contract under which the trader transfers or undertakes to transfer ownership of goods and/or services to the user, including contracts covering both goods and services, and the user pays or undertakes to pay the price for them.

"Means of Distance Communication" means any means which, without the simultaneous physical presence of the trader and the user, may be used for the conclusion of a contract between the parties, such as addressed and unaddressed printed material, standard letters, press advertisements, catalogs, telephone, radio, television, SMS message, computer, e-mail, internet, fax, mail order, and other possible means.

"Personal Data" is data within the meaning of Article 4(1) of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

I. General Provisions

1. These General Terms and Conditions govern the use of the Website and the User's ability to purchase the goods and services offered on the Website.

2. The Website is owned by SLOVA – SATRIA LOVING ARTS EOOD. The use, copying, and distribution of any part of the content without the written consent of SLovA is prohibited.

3. The Website is intended solely for the purchase of goods and/or services by end Users for direct consumption. The purchase of goods for commercial purposes, such as for resale, is prohibited by these General Terms and Conditions.

4. Specific offers on the Website may be subject to special conditions that differ from these General Terms and Conditions. Such special conditions will take precedence over these General Terms and Conditions. The General Terms and Conditions will continue to apply in those parts that do not conflict with the special terms and conditions in the relevant offer.

5. The General Terms and Conditions are an integral part of each individual purchase agreement in connection with a specific order placed by the User. Each agreement under these General Terms and Conditions will be concluded in Bulgarian.

6. SLovA may unilaterally amend or supplement the General Terms and Conditions. Changes to the General Terms and Conditions do not affect individual purchase agreements already concluded with the User in connection with orders placed by the User prior to the amendment of the General Terms and Conditions. SLovA will notify the User of any changes to the General Terms and Conditions via the Website, in accordance with the requirements of the applicable legislation, so that the User can familiarise themselves with the current version of the General Terms and Conditions without undue difficulty. If the User does not agree with the changes, the User has the right to discontinue using www.slova.xyz without giving reasons and without owing compensation, or the User may declare its wish to be bound by the contract under the General Terms and Conditions existing prior to the amendment. The changes become binding on the User if the User does not object within one month from the date on which the amended updated text is uploaded to the Website. This procedure for changes to the General Terms and Conditions does not apply if the change in the General Terms and Conditions is the result of an order or instruction by a competent authority.

II. Registration on the Website. Agreement with the General Terms and Conditions

7. In order to place an order for goods and/or services through the Website, the User has to make a registration. To do so, the User has to create a profile by choosing a username (email address) and password and providing the other information required for registration. Registration is voluntary and free of charge.

8. The User is obliged to take the necessary care and take all possible measures that are reasonably necessary to keep the password secret. The User is fully responsible for all actions performed by the User or by a third party through their profile. SLova is not liable to the User for any damages resulting from the disclosure or misuse of the password.

9. Upon checking the box "I agree with the Terms and Conditions" and clicking "Register," the User makes an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act (the “EDECSA”) declaring that the User accepts and concludes a framework agreement with SLovA under these General Terms and Conditions and undertakes to comply with them. The User makes an electronic statement within the meaning of the EDECSA whenever information is entered on the Website and following clicks on buttons such as "Register", "Order", and other actions (expression of consent, subscription to a newsletter, acceptance of terms and conditions or confirmation of familiarity with a document) during the registration or at a later stage through the User’s profile. By recording them on a corresponding medium on the SLovA server through a generally accepted standard for technical conversion, the electronic statements acquire the status of electronic documents within the meaning of the aforementioned law.

10. SLovA confirms the creation of the profile (User’s registration) and the conclusion of a framework agreement between the User and SLovA by sending a message to the User at the email address provided during registration, containing a link to the General Terms and Conditions.

11. SLovA may terminate the User's registration under the following conditions: a) at any time at the User's request (through the Website's functionalities); b) in case of suspicion of violation by the User of these General Terms and Conditions or the applicable laws; c) in other cases provided for in these General Terms and Conditions or in the applicable laws.

12. The User agrees that User’s electronic statements addressed to SLovA and electronic statements by SLovA addressed to the User will be deemed signed with a simple electronic signature within the meaning of Regulation (EU) No. 910/2014 on electronic identification and trust services for electronic transactions in the internal market, and the User and SLovA agree that it will have the value of a handwritten signature. SLovA may store in log files in its systems the User's IP address and any other information necessary to identify the User and reproduce the User’s electronic statement of acceptance of the General Terms and Conditions and of making other electronic statements (e.g. placing orders, subscribing to a newsletter, sending confirmations) for verification purposes in the event of a legal dispute.

13. By accepting these General Terms and Conditions, the User agrees that the communication under a particular contract will be done electronically through Means of Distance Communication and agrees to receive electronic statements, including those that are automatically generated and/or sent.

III. Intellectual Property Rights

14. The content of the Website, including, but not limited to, all text, graphics, images, photographs, registered trademarks, logos, sound signals, music, interface systems, computer codes and/or other materials or information published on the Website, as well as any trademark of SLovA, are the intellectual property of SLovA. Any unauthorized use of the content of the Website in violation of the General Terms and Conditions and the applicable legislation of the Republic of Bulgaria, as well as any copying, feeding of databases, transmission, reproduction, publication, distribution or other use of content from the Website, other than as expressly described in these General Terms and Conditions, without the prior express written consent of SLovA, is prohibited. SLovA reserves the right to restrict or terminate the access of the User or any third party to the Website at any time in case of violation of these General Terms and Conditions or the applicable laws.

15. SLovA reserves the right to publish advertising banners of any kind and/or links on any part of the Website, in accordance with the applicable laws.

16. The User will not use software, scripts, programming languages, or other technologies that could create difficulties for interested parties while using the Website. The User will not be entitled to modify the content of the Website or use HTML code to download content from the Website without the prior express written consent of SLovA.

IV. Preliminary Information

17. By confirming irrevocable consent to the text of these General Terms and Conditions, available on the Website, the User declares consent to receive and has received from SLovA on a durable medium the relevant preliminary information regarding the essential provisions of the contract, which is specified below, in accordance with the provisions of the Consumer Protection Act, namely:

17.1. Supplier of goods/services:

SLOVA – SATRIA LOVING ARTS EOOD, a commercial company registered with the Commercial Register and the Register of Legal Entities at the Registry Agency with UIC 208257326, with registered office and business address: Republic of Bulgaria, Sofia Municipality, city of Sofia, postal code 1113, Izgrev District, Iztok Residential District, 11 Taras Shevchenko Street, floor 1, apartment 1, email address: satria@slova.xyz which administers the Website.

17.2. Official address for correspondence and user complaints:

The User has the right to file a complaint against SLovA through the website of the User Protection Commission www.kzp.bg by selecting and filling out the electronic form for filing a complaint/report. The complaint may also be submitted in person by the User at a regional centre of the User Protection Commission in the country that is convenient for the User. In the event of a dispute between the User and SLovA, the User has the right to refer the dispute for alternative resolution to the General Conciliation Commission at the User Protection Commission at the following address: Sofia 1000, 1 Vrabcha Street, http://kzp.bg/pomiritelna-komisiya, email info@kzp.bg. The User also has the right to file a complaint with the European Online Dispute Resolution Platform http://ec.europa.eu/odr – an access portal that allows users and traders in the EU to settle their disputes related to cross-border and domestic online purchases. The User may address correspondence and complaints directly to SLOVA – SATRIA LOVING ARTS at the following address: Sofia, postal code 1113, Izgrev District, Iztok Residential Area, 11 Taras Shevchenko Street, floor 1, apt. 1, tel. +359888983674, email satria@slova.xyz, www.slova.xyz. SLovA will consider each complaint within 7 days of its receipt and will notify the User of its decision. If the User is not satisfied with the decision, SLovA will provide the User with the above information on alternative dispute resolution on paper or another durable medium. SLovA does not participate in other institutionalised out-of-court dispute resolution and compensation procedures, except before the above-mentioned alternative dispute resolution bodies within whose scope of activity it falls. The Supplier will maintain the legally required information concerning user complaints in a separate section of the Website at all times. In the event of legislative changes to this information, the Supplier will update the content of the information in the relevant section of the Website.

17.3. Main characteristics of the goods and services:

The goods/services delivered under these General Terms and Conditions through the Website are: lectures and training courses on personal development; teaching activities (yoga, meditation, esotericism); manual therapeutic techniques; consultations; specialised and translated literature; art objects and other items related to SLovA’s activities. SLovA may provide from time to time additional goods and services available through the use of the Website.

17.4. Price of goods and services (including any fees and taxes):

The sales prices of the goods and services delivered under these General Terms and Conditions (including any fees and taxes) are clearly and unambiguously displayed on the Website when viewing the products offered before selecting the button that activates the purchase function. SLovA has the right to change the prices of goods and services in accordance with its commercial policy. Any change in the prices of goods and services takes effect immediately after it is entered on the Website in a manner that allows the changed prices to be viewed by the User before selecting the button that activates the purchase function.

17.5. Transport costs not included in the price of goods and services related to their delivery:

Upon delivery of the goods and services, the User will pay transport costs according to the courier's tariff. These transport costs are not included in the price of the goods and services.

17.6. Method of payment:

The User may pay the price of the goods and services in the following ways: a) online electronic payment by debit or credit card through a secure payment platform; b) on the spot upon receipt of the order in cash (cash on delivery); c) by bank transfer. The User selects the method of payment when filling out the order form for the purchased products. The payment is considered made upon crediting the Supplier's bank account, respectively payment of the full amount of the sale price by any of the aforesaid methods.

17.7. Delivery of goods and services:

The goods and services will be delivered to the address specified by the User within the country in the online order form filled in by the User after receipt of the sale price, and in cases of cash payment, simultaneously with the transfer of the full price to the representative of SLovA performing the delivery. Delivery will be made within the usual working days required for normal courier delivery from the moment the goods are handed over to the courier, and after receipt of the sale price, according to the submitted online order. In the case of cash payment, the delivery period will run after the online order form has been submitted, indicating this method of payment. Upon delivery of the goods and services paid in full, the contract will be deemed fulfilled.

17.8. Right to withdraw from the contract:

17.8.1. The User has the right to withdraw from the contract for the delivery of goods by written notice, without giving any reason and without owing compensation, within 14 (fourteen) days from the date of receipt of the goods by the User or by a third party other than the carrier and designated by the User. If the User has ordered multiple goods in a single order that are delivered separately, the withdrawal period will commence on the date on which the User or a third party other than the carrier and designated by the User accepts the last goods. The rules for withdrawal from the contract described in this Article 17.8 do not apply to exceptions to the User's right to withdraw from a distance contract expressly provided for in the applicable legislation, including, but not limited to, the exceptions provided for in Article 57 of the Consumer Protection Act.

17.8.2. All transport and other costs related to the return of the goods will be borne by the User, who must send or deliver the goods back to SLovA no later than 14 (fourteen) days from the date on which the User exercised the right to withdraw from the contract.

17.8.3. In the event that the User exercises the right of withdrawal under a contract for the delivery of goods on an electronic medium, the User has the right to withdraw from the contract by written notice within 14 (fourteen) days from the date of conclusion of the contract in accordance with these General Terms and Conditions, without giving any reason and without owing any compensation. The notice of withdrawal will be sent to SLovA by letter sent to the address of SLovA indicated on the Website or to the following email address: satria@slova.xyz.

17.8.4. When the User exercises the right of withdrawal under this Article 17.8, SLovA will refund the amounts paid by the User without any additional deductions within 14 (fourteen) days from the date on which the User exercised the right to withdraw from the contract, in the same currency in which the User has paid the purchase price.

17.8.5. SLovA will not be obliged to reimburse the additional costs of delivery of the goods when the terms of sale provide so. SLovA has the right to withhold the refund of the amounts paid by the User until it receives the goods back or until the User provides proof that he has sent the goods back, whichever occurs first.

17.8.6. In case of exercise of the right of withdrawal, all costs incurred by the User for receiving and returning the amount received, bank commissions, and other costs other than the amount of the price paid to SLovA will remain at the expense of the User.

17.8.7. In the event of counter-obligations, each party will have the right to make a set-off under the terms of the applicable legislation.

17.8.8. The standard form for exercising the right of withdrawal under the Consumer Protection Act is provided with the information on the right of withdrawal, which the User will read before making a purchase under these General Terms and Conditions.

17.8.9. When the User exercises the right of withdrawal, SLovA will immediately send the User confirmation of receipt of the withdrawal on a durable medium.

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(The rights granted to the User to withdraw from the contract under this Article 17.8 will apply only if the User is an user within the meaning of the definition in the Consumer Protection Act, i.e. an individual who uses services that are not related to commercial or professional activity, and an individual who acts outside the scope of its commercial or professional activity when establishing contractual relations with SLovA under these General Terms and Conditions. Article 17.8 will not apply if the User is not a user within the meaning of the Consumer Protection Act.

17.9. Period of validity of the agreed prices offered:

The prices offered will remain valid for each User until changed in accordance with SLovA's commercial policy under the terms agreed in Article 17.4 above.

17.10. Minimum duration of the contractual relationship:

By entering into this contract, the parties establish contractual relations for an indefinite period of time. In the case of a separate order for the purchase of goods, the contractual relations are considered established, and the User's obligations under it exist until the fulfilment of the respective order.

17.11. Termination of the contract:

17.11.1. Termination of a contract for the supply of goods and services

Notwithstanding the right to withdraw from the contract under Article 17.8 above, the User has the right to terminate this contract at any time by immediately notifying SLovA through the contact details provided on the Website. SLovA has the right to terminate this contract at any time when certain goods are out of stock or the provision of specific services is discontinued, as well as for reasons of commercial expediency. The right to terminate the contract does not affect the rights of the parties arising from deliveries made, for which the withdrawal period under Article 17.8 above has expired. Upon termination of the contract, SLovA will refund the User the amounts received for ordered, paid for, but undelivered goods and services within 30 (thirty) days as from the date on which the respective delivery should have been made.

17.12. Warranty:

17.12.1. The Consumer Protection Act provides a legal guarantee for the conformity of the goods and services offered with the sales contract. The guarantee does not apply to cases where the service cannot be accessed or does not function normally due to a malfunction of the User's equipment, the presence of an unlicensed operating system or due to failure of the operating system to meet the technical requirements for working with the service. SLovA is liable for any lack of conformity of goods and/or services with the sales contract that exists at the time of delivery and becomes apparent within 2 (two) years of delivery, even if it was not aware of the lack of conformity. The user may file a complaint within 2 (two) years of the delivery of the goods and/or services, but no later than 2 (two) months after the discovery of the non-conformity with the contract. SLovA guarantees the quality and conformity of the goods and services offered with the sales contract and undertakes to remedy in a timely manner any defect that may adversely affect their quality. The warranty for the sale of goods on paper does not cover cases of natural wear and tear, staining, tearing, and/or the addition of text and/or any graphic elements to the goods.

17.12.2. The user has the right to file complaints and claims for purchased and delivered goods and services in the country and abroad with the supplier SLovA within the statutory warranty period at the following address: Sofia, postal code 1113, Izgrev District, Iztok Residential District, 11 Taras Shevchenko Street, floor 1, apt. 1, email address: satria@slova.xyz The User's complaints and claims will be considered by SLovA in accordance with the procedure set out in Article 17.2 above.

17.12.3. In accordance with the provisions of the Provision of Digital Content and Digital Services and the Sale of Goods Act, the User has the right to: (a) file a complaint about any non-conformity of the goods with the contract; (b) receive a proportional reduction in price; or (c) terminate the contract in accordance with the applicable legislation.

17.12.4. The manufacturer of the goods and services is SLovA within the scope of the legal warranty at the address: Sofia, postal code 1113, Izgrev District, Iztok Residential Area, 11 Taras Shevchenko Street, floor 1, apartment 1, or another manufacturer which is a contractor of SLovA. SLovA complies with the statutory standards of good commercial practices when offering goods and services, without being bound by written codes or commercial practices shared by multiple suppliers.

17.13. Availability of goods and services:

SLovA maintains the availability of the goods and services offered during the operation of the online store on the Website in accordance with these General Terms and Conditions.

17.14. Risks associated with the normal use of the goods and services:

The goods and services offered by SLovA do not pose any danger when used, except for the usual risks arising from the electronic environment, described in Section VIII ("Limitations of SLovA's Liability") of these General Terms and Conditions, for which SLovA informs the User of exclusion from liability.

17.15. Conditions for use of goods and services and their impact on other goods and services in case of joint use:

The goods and services offered by SLovA do not affect other goods and services when used normally. When using goods and/or services in electronic environment risks inherent to the electronic environment may occur with a potential impact on other goods and services, such as computer viruses, unauthorized access, loss of information, described in Section VIII ("Limitations of SLovA's Liability") of these General Terms and Conditions, for which SLovA informs the User of exclusion from liability.

17.16. Changes to preliminary information:

SLovA may change the circumstances referred to in this Article 17 by updating the preliminary information and making it available on the Website. In the absence of any other express agreement between the parties, it is accepted that the updated preliminary information is provided as part of these General Terms and Conditions. In the event of a change in the preliminary information, Article 6 of these General Terms and Conditions will apply accordingly.

17.17. Declaration:

SLovA expressly declares that the preliminary information contained in this Article 17 is a commercial offer.

V. Conclusion of Individual Distance Purchase and Sale Agreements between SLovA and the User. Delivery

18. The publication of data and prices for goods and/or services on the Website constitutes a public invitation within the meaning of the Commercial Act to conclude an individual contract for sale in accordance with these General Terms and Conditions.

19. By accepting these General Terms and Conditions, the User guarantees that: a) the User is fully capable of performing legal acts; b) all information provided by the User is true, complete, and accurate; c) User’s actions in connection with the contract do not violate or circumvent the rights of third parties or any requirements of the applicable legislation; d) the User has the right to use the financial resources used to pay for the order; e) before using the Website, the User has received and has carefully read and understood these General Terms and Conditions and accepts them to govern its contract with SLovA.

20. The User guarantees that the User is not purchasing goods through the Website for commercial purposes and will not resell them to third parties.

21. The individual contract for sale will be deemed concluded from the moment of confirmation by SLovA by email of the acceptance of the specific order, which contains the necessary information in the relevant electronic form.

22. SLovA has the right to contact the User at the telephone number provided by the User in order to clarify details about the order and/or delivery.

23. SLovA will not be liable for failure to fulfil an order in cases where the User has provided incorrect, incomplete, and/or inaccurate personal data, including when an incomplete, inaccurate, or fictitious address or telephone number has been provided.

24. SLovA has the right, at its discretion, depending on the nature of the User's order, to request additional confirmation of the order from the User (e.g., in writing or by phone).

25. The individual contract for sale is concluded between SLovA and the User after checking the availability of the goods and/or services ordered, the possibility of delivery on the date and time specified in the order, and after confirmation of its validity by SLovA.

26. The possibility of concluding an individual contract for sale with SLovA on preferential terms (in the case of loyalty campaigns and other promotional campaigns) is valid for the period and under the conditions specified in the specific offer with preferential terms published on the Website.

27. The User understands and accepts that SLovA has the right, at its discretion, to refuse to conclude an individual contract for a specific order or with a specific person if there is a valid reason for doing so, notifying the User of its decision within a reasonable time. Valid reasons include, but are not limited to, a previous material breach by the User of these General Terms and Conditions or of a previous individual contract for sale with SLovA, ordering quantities that suggest commercial purposes, resale in violation of these General Terms and Conditions, and other violations of specific provisions of the General Terms and Conditions.

28. Deliveries of goods are made by a courier specified by SLovA to an address specified by the User or to an office of the courier company, depending on the User's choice. To make a delivery to an address, the ordering party must provide an exact address and contact telephone number. By accepting these General Terms and Conditions, the User agrees that they will be provided to a third party, the courier. In cases of door-to-door delivery, the User must specify the floor to which the products are to be delivered in the address field of the electronic order form. By confirming the order, the User undertakes to pay the delivery and transport costs. The final price for delivery to the address specified by the User in the order or to the office of the courier company is visible before the order is sent in the order form on the Website. The delivery time for the ordered goods and/or services will be the usual working days required for normal delivery by courier, starting from the handover of the goods to the courier.

29. The Supplier will not be liable in the event of incorrect information entered by the User regarding the delivery address. SLovA will not be liable for any delay if the delay in delivery is due to the fault of the courier/carrier performing the delivery and/or due to circumstances beyond SLovA's control.

VI. Purchase Price and Payment Terms

30. The purchase price and any other costs under the contracts between the User and SLovA will be paid in one of the following ways: a) online electronic payment by debit or credit card through a secure payment platform; b) on the spot upon receipt of the order in cash (cash on delivery); c) by bank transfer.

31. When the User pays the purchase price in cash upon delivery, the individual contract for sale will be deemed automatically terminated under the terms of a fixed-price transaction provided that: a) the User fails to pay the amount due to the courier at the time of delivery; b) the User has provided an incorrect or inaccurate address; c) the User is not at the specified address on the day of delivery and does not answer the contact telephone number provided.

32. In case of online payments or bank transfers, SLovA will not be liable for any costs related to fees, commissions, or other additional payments made by the User in connection with the transaction, as well as in case of currency conversion. The costs associated with payments of this nature will be at the expense of the User.

33. The price of goods and services is the price published on the Website at the time of completing the order in accordance with these General Terms and Conditions. SLovA reserves the right to change the prices listed on the Website at any time, unless it is expressly stated that the price of a particular good and/or service will be valid for a certain period of time.

34. SLovA issues electronic invoices which the User can download from the User’s profile on the Website. By accepting these General Terms and Conditions, the User agrees that deliveries will be documented by means of electronic invoices in the manner provided herein. In case the issuance of an invoice is not mandatory under applicable law, SLovA will issue an invoice at the express request of the User.

VII. Changes to and Cancellation of Orders

35. The order is binding on the User from the moment it is sent on the Website. It can only be changed if the User is notified that the ordered goods are not available. On the day of delivery, the User may change only the time or address of delivery with the express consent of SLovA, or of the online sales platform, respectively. The User may cancel the order only by calling the customer service centre of the online sales platform no later than 8:00 p.m. on the day preceding the day of delivery of the goods. Once the goods have been shipped to the User, no cancellation of the order or change of the delivery address or time is allowed.

36. Upon change or cancellation of an order, the User is required to provide the order number and date, as well as the account number to which the purchase price should be refunded.

VIII. Limitations of SLovA's Liability

37. SLovA will be liable to the User for any non-conformity of the goods with the sales contract to the extent and in accordance with the applicable legal provisions. Thus, SLovA will be liable to the User for any non-conformity of the goods that exists at the time of delivery, and that appears within two years from that moment. The User's rights will be exercised in accordance with the procedure provided for in Article 17.12 of these General Terms and Conditions.

38. The availability of goods is subject to stock availability, and SLovA does not guarantee the availability of goods. If it is not possible to fulfil the order or part of it for any reason on the part of SLovA, the conclusion of the individual contract of sale will not be confirmed, and the User will be informed by email.

39. The User agrees that SLovA will not be liable for any damages caused in connection with the use of services, use of information or downloading of data published on the Website, i.e. for errors, omissions, interruptions, malfunctions, delays, computer viruses, loss of revenues or loss of data of the User or other persons using the Website, as well as other material and immaterial losses that are not caused by intent or gross negligence on the part of SLovA. SLovA will not be liable for any damages or any other consequences arising for the User on the basis of or in connection with the User’s acts and/or failures to act.

40. The User agrees that SLovA is not responsible for the functioning of the Website. It will also not be liable for the availability, quality, reliability, suitability for a particular purpose, and safety of goods and the content of services brought to the attention of the User through any electronic links, advertising banners, messages for the sale of goods and provision of services by third parties and/or by attaching such content to the text of commercial messages sent to the User. To the extent the actions of these third parties are not under the control of SLovA, SLovA will not be liable for the unlawful nature of the activities of third parties or for the occurrence, guarantee, performance, amendment, and termination of obligations and commitments undertaken in connection with the goods and services offered by third parties, nor will it be liable for any damages or lost profits resulting from such relationships. SLovA will also not be liable for errors arising as a result of third-party interference in the functioning of the Website or as a result of its use contrary to its intended purpose.

41. SLovA's liability is limited only to damages suffered as a result of intent or gross negligence. In particular, SLovA will not be liable for damages suffered and lost profits incurred by the User as a result of a possible interruption in the use of the Website, loss and/or damage to data and programs, or costs for replacement services. The Website may contain links to other third-party websites over which SLovA has no control and is not responsible for their content and/or security. Any liability of SLovA will be solely the responsibility of the company and will not extend in any way to its partners, managers, representatives, staff, and/or related persons.

IX. Protection of Personal Data

42. SLovA processes the User's personal data in accordance with the provisions of the User Privacy and Cookie Policy. The User is obliged to familiarise themselves with the User Privacy and Cookie Policy. The User agrees and guarantees that the personal data provided by the User is accurate and true and undertakes to inform SLovA in a timely manner of any changes thereto.

43. Processing is lawful when personal data is processed on the basis of the User's consent or on another legitimate basis established by law in Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data or in a legal act of another EU or Member State, as specified in the regulation, including the need to comply with a legal obligation to which the personal data controller is subject, or the need to perform a contract to which the data subject is party, or in order to take steps at the request of the data subject prior to entering into a contractual relationship.

44. Any processing of personal data should be lawful and fair. For the individuals, it should be transparent how personal data relating to them is collected, used, consulted or otherwise processed, as well as the scope of the data processing that is or will be carried out.

X. Final Provisions

45. Correspondence related to these General Terms and Conditions and individual contracts for sale must be delivered to the other contracting party in writing. The written form will also be deemed to have been complied with by sending messages by e-mail, pressing a virtual button on the Website with content filled in by the User or checking a box on the Website, and other similar means, as long as the statement is recorded technically in a way that allows it to be reproduced. If the User has provided an invalid postal address or email address, the statements sent to them will be deemed to have been received upon their dispatch by SLovA, even if they have not been received.

46. If any provision of the General Terms and Conditions is or becomes invalid, such invalid provision will be replaced by the relevant mandatory legal provision under Bulgarian law or will be replaced by a provision whose meaning is as close as possible to the meaning of the invalid provision. The invalidity of any provision will not affect the validity of the remaining provisions of these General Terms and Conditions.

47. All matters not covered by these terms and conditions will be governed by the laws in force in the Republic of Bulgaria.

48. If the relations related to the use of the Website or the legal relationship established by an individual contract for sale contain an international element, the parties agree that the relations will be governed by the legal order of the Republic of Bulgaria. This will not affect the rights of a User who is a user under the law of its country of habitual residence, where these rights derive from provisions that cannot be derogated by agreement between the parties.

49. In the event of a dispute between the User and SLovA, the User may use the options for out-of-court dispute resolution in accordance with the procedure set out in Article 17.2 of these General Terms and Conditions. The parties may refer the dispute for final resolution to the competent Bulgarian court.

These General Terms and Conditions were adopted on …………... 2025.

You can download the General Terms and Conditions here.